3 Ways Hospitals are focusing on Patient Engagement

The state of Digital Health is shaping and with the price of readmission rising more organizations are being pushed to put value-based care initiatives as a priority.

Despite the trend of revenue cycle management being deemed more important, there are a few forward-thinking hospitals that have Patient Engagement on the road map. A study by American Society for Quality highlighted that Patient Engagement platforms were the 2nd ranked for leaving a great impact on reducing cost and maximizing revenue.

Some of the biggest clinics are positioning themselves to leverage these platforms.

In one of the biggest EHR announcements in 2015, Mayo Clinic, decided to switch from Cerner to EPIC. In an interview with Healthcare IT News, CIO of Mayo Clinic described this decision as one that fit with the company’s overall roadmap.

Among all of these things to highlight Mayo Clinic wanted to mention how Patient Engagement was one of their interests. The projected cost of implementing this is up to $1 Billion dollars. Whenever a company invests in software at this cost it’s no secret that Patient Engagement and how data is managed will be a big priority for hospitals in the upcoming years.

One of the largest independent conferences on Patient Experience is held by Cleveland Clinic. Each year they bring together thought leaders to talk about improving the patient experience.Some other things Cleveland Clinic has used to improve its patient engagement strategies are through patient education and messaging.

An important part of educating patient is making credible data more accessible to patient Cleveland Clinic has education accessible on its website. It also has a portal that allows patients to be messaged via email patients. In the mobile age, we at SpeechMED expect Mobile communication to be an important factor for educating patients.

In efforts to educate patient Seattle’s Children hospital digitized it’s information and created a survey app that allows patients to visit a website that contains the information needed to know about the patient. By doing these families can go home and access their information to remember what the doctor told them.

“We wanted to digitize the information to make it more accessible and more complete,” said Wendy Sue Swanson, MD, MBE, the hospital’s executive director of digital health. We at SpeechMED believe mobile, IT, and patient education are an important ingredient for inclusive patient engagement. For that reason, many of these strategies can be implemented in our app. In order for Digital Health to work, we need to have more discussion about effective strategies and deliver better experiences for patients.

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Last Updated 9/19/16